Refund policy

Exchange and return
No exchanges or returns.

Damages and issues
Please inspect your order once received, and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds
If tracking information indicates your package has been delivered but not received, please contact us at info@pokesido.com. Please reach out to us within 15 days of the date of delivery, as marked by the postal courier.

An order made with an incorrect or invalid address is not eligible for a refund if marked Delivered by the shipping courier.

Orders with tracking that have been marked Refused by Addressee, are not eligible for a full refund. If successfully returned to sender, we will offer a partial refund which excludes shipping costs.

An order purchased without tracking is not refundable. Please see the Shipping policy for more information.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

European Union refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@pokesido.com.