Shipping policy

 

Shipping price
Shipping prices vary based on the value, size, and weight of the items, and the shipping service selected at checkout.

 

Order processing time
Our processing time, which is the time we require to prepare an order for shipment, is 1-3 business days.

Business days: Monday-Friday. Excluding weekends and holidays.

 

Estimated shipping times
Canada: 2-10 business days
United States: 3-20 business days
International: 5-60 business days

The estimated times listed above are not guaranteed.

 

Duties and taxes
Customers are responsible for any duties and taxes incurred.

 

Wrong address entered at checkout
Please contact us at info@pokesido.com as soon as possible to correct the address on your order. If your order has been fulfilled, we unfortunately cannot change the address.

If you purchased with shipment tracking, please contact the courier to either update the address or set up a pick up location for your package.

If you purchased without shipment tracking, we unfortunately cannot make any changes once the order has been shipped. Please refer to the Refunds section below for more information regarding your order.

 

Refunds
If tracking information indicates your package has been delivered but not received, please contact us at info@pokesido.com. Please reach out to us within 15 days from the date of delivery, as marked by the postal courier.

An order made with an incorrect or invalid address is not eligible for a refund if marked Delivered by the shipping courier.

Orders with tracking that have been marked Refused by Addressee, are not eligible for a full refund. If successfully returned to sender, we will offer a partial refund or a reshipment. Please see the Return to sender section below for more information.

An order purchased without tracking is not refundable. We will offer a reshipment, however, you may be subject to additional fees, including a handling fee (10% of the replacement order cost) and a shipping fee. A reshipment will only be sent through a tracked shipment service.

 

Return to sender
If your order was purchased with tracking and has been successfully returned to sender by the courier, we will reach out to you via the email you provided at checkout. We may provide the option of either a partial refund or a reshipment.

Please note, when an order is returned to sender due to customer error, the original shipping fee is not refundable. There may also be an additional charge applied for return shipping fees with the courier.

When a refund for the original order is selected, the original shipping fee and courier charge will be deducted from the order refund. When a reshipment is selected, new shipping fees will apply along with the courier charge and a handling fee (10% of the replacement order cost). A reshipment will only be sent through a tracked shipment service.

Reshipments are not available on orders that are Returned to Sender due to unpaid duties and taxes.